We will do returns within 30 days. If 30 days have gone by since your purchase, please give us a call ((319) 381-2204) or email us at sales@kdproducts.com and we will work with you.
In some instances, we charge a restocking fee. Please send us an email at sales@kdproducts.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kdproducts.com.
Exchanges (if applicable)
We only replace items if they are the incorrect item. If you need to exchange it, send us an email at sales@kdproducts.com and send your item to: 1334 Santa Fe Drive, Iowa City, IA, 52246, United States.
Shipping
To return your product, you should mail your product to: 1334 Santa Fe Drive, Iowa City, IA, 52246, United States.
You will be responsible for paying for your own shipping costs for returning your item, depending on the circumstances. Shipping costs are non-refundable.
Depending on where your company is located, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
